Help center

Support

Use self-service help for common questions. For MyPick (promoters and sellers), start on MyPick.com or note “MyPick” in your message so we can route correctly.

Self-service

Corporate documentation and shared FAQs on pickos.com; product flows & tutorials live with each platform.

Contact support

Submit a request with product name (e.g., MyPick), role (promoter or seller), and steps to reproduce—we route to the owning team.

Contact form

Issue guidance

  • Include role (promoter or seller), app version or browser, and steps to reproduce.
  • Never send passwords or payment card numbers by email.
  • Prefer in-product support channels on MyPick.com when available.
  • Acknowledgements typically within 2 business days.